Terms of service

SILVER VOID – TERMS & CONDITIONS

Article 1 – Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
Consumer: any natural person acting outside their trade, business, or profession who enters into a distance contract with Silver Void.
Day: a calendar day.
Distance contract: an agreement concluded exclusively through one or more means of distance communication.
Durable medium: any means that enables information to be stored and reproduced unchanged.
Right of withdrawal: the consumer's right to cancel a purchase within the applicable withdrawal period.
Entrepreneur: Silver Void.
General Terms & Conditions: these Terms & Conditions.

Article 2 – Company Information

Silver Void

Email: contact.silvervoid@gmail.com

Please contact us via email for all customer support, order inquiries, and return requests.

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Silver Void and to every agreement concluded between Silver Void and its customers.

By placing an order through our website, you agree to these Terms & Conditions.

Article 4 – The Offer

All products displayed on our website are described as accurately as possible. Product images are intended to represent the actual products; however, slight differences in color or appearance may occur depending on your device settings.

Silver Void reserves the right to modify product information, prices, and offers at any time without prior notice.

Any obvious errors or mistakes in pricing or product descriptions are not binding.

Article 5 – The Agreement

An agreement is concluded once the customer places an order and receives confirmation from Silver Void.

Silver Void reserves the right to refuse or cancel orders if fraud, pricing errors, or other exceptional circumstances are suspected.

Orders are accepted subject to product availability.

Article 6 – Right of Withdrawal

Customers residing within the European Union have the legal right to withdraw from their purchase within 14 days after receiving their order without providing any reason.

To exercise this right, customers must notify Silver Void by email within the 14-day withdrawal period.

After notifying us, the product must be returned within an additional 14 days.

Returned items must:

Be unused and in their original condition.
Include all accessories, tags, and original packaging.
Be properly packaged for return shipment.

Article 7 – Costs of Withdrawal

Unless the item is defective or incorrectly delivered, the customer is responsible for the return shipping costs.

Approved refunds will be processed within 14 days after receiving and inspecting the returned item(s).

Refunds are issued using the original payment method used for the purchase.

Article 8 – Exclusions of the Right of Withdrawal

The right of withdrawal may not apply to:

Personalized or custom-made products.
Sealed hygiene products that have been opened.
Products that cannot be returned due to hygiene or health reasons.
Products that deteriorate quickly or have a limited shelf life.
Digital products that have already been delivered where legally permitted.

Article 9 – Prices

All prices displayed on the website are subject to change without prior notice.

Prices do not include any customs duties, import taxes, or clearance fees that may be imposed by the customer's country. Such charges are the sole responsibility of the customer.

Silver Void is not liable for typographical or pricing errors.

Article 10 – Conformity and Warranty

Silver Void guarantees that products supplied correspond with their description and comply with applicable consumer legislation.

If a product arrives damaged or defective, customers must contact us within 14 days of delivery.

Warranty claims may be denied if:

The product has been misused.
The product has been modified or repaired by unauthorized parties.
Damage results from improper handling or normal wear and tear.

Article 11 – Delivery and Fulfilment

Silver Void will make every reasonable effort to process and deliver orders as quickly as possible.

If delivery is delayed, customers will be informed accordingly.

Should an order become unavailable after purchase, customers will be offered either:

A full refund, or
A suitable replacement product when applicable.

The risk of loss or damage transfers to the customer once the order has been successfully delivered.

Article 12 – Duration, Termination and Renewal

Where applicable, agreements for recurring services or subscriptions may be terminated in accordance with applicable consumer protection laws.

Article 13 – Payment

Payment must be completed at the time of placing an order using one of the payment methods offered on the website.

Silver Void reserves the right to refuse or cancel orders if payment cannot be successfully processed.

Article 14 – Complaints Procedure

Customers who wish to file a complaint are requested to contact us by email.

Complaints should include:

Full name.
Order number.
A clear description of the issue.
Any relevant photographs or supporting information.

We aim to respond to all complaints within 14 business days.

Article 15 – Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable European consumer protection laws.

Any disputes arising from these Terms & Conditions shall be subject to the competent courts as required by applicable legislation.

Contact Information